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The Future of Technology Outsourcing: The Advent of Robotics in the Workplace

May 23, 2017

Thank you to the In-House Counsel Committee leader Clive Davies and speaker Christopher Eastham, Senior Associate, Fieldfisher for an excellent presentation on the Future of Technology Outsourcing. 

Webinar Materials

Robots are in the office and we may not have noticed them. Robotic process automation (RPA) coupled with artificial intelligence (AI) is changing the technology landscape. “Intelligent” machines capable of learning are taking over process driven tasks in the outsourcing world. Traditional players are having to change their delivery model whilst new entrants are challenging the status quo.

This session will explain what RPA and AI are and how they are changing the business world. In particular it will review the effect on the technology outsourcing market, looking at how businesses are adapting to this new challenge whether as customers or suppliers. It will then examine the legal issues arising from this change in the technology. Who should own and deliver RPA?  How should the outsourcing delivery and contractual model evolve to address the advent of robots? It will look at whether traditional legal and contracting methods will still work, adjusted as necessary for the new robotic world.

There will then be a question and answer session to explore the in-house legal and business implications.

Christopher Eastham

Chris Eastham is a Senior Associate in the market-leading Technology, Outsourcing, and Privacy team at Fieldfisher LLP, and has a wealth of experience in negotiating technology, outsourcing, and other commercial contracts (particularly in relation to business critical IT systems); software and data licensing (including cloud-based services and open-source); application development; privacy and data protection, and providing specialist support in relation to IP, IT, technology, and general commercial matters.

Before joining Fieldfisher, he obtained a Master's degree in Physics, underwent training in leadership (in the British Army), as well spending time seconded to the in-house legal teams of a global financial institution in London, and a global consumer goods company in Switzerland.

He has a particular interest in cutting edge technology, and has recently been supporting clients on procuring robotic process automation solutions and drone technology. 

Clive Davies

Clive is a senior counsel with Fujitsu Services advising on major service contracts with customers in the public and private sectors including multinational deals.

Prior to joining Fujitsu in 2007 Clive was the lead IT and outsourcing partner in London at D J Freeman for 13 years and Olswang for 4 years. Clive specialises in advising on major project contracts for IT outsourcing having represented customers and suppliers in-house and in private practice for many years. He has a particular interest in improving the contracting process believing that a successful contract is one which supports effective delivery. He also advises on electronic commerce and data protection.

Clive has been a leading IT lawyer for many years and lectures and writes regularly on IT related legal subjects. Clive is past chair and Fellow of SCL, a Co-Chair of ITechLaw's In-House Committee, an editor of Communications Law and a member of the LexisNexis In-House Advisory Board.

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